help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Heart rate doesn't change during exercises.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-28-2017 17:10 - last edited on ‎08-29-2017 04:33 by Moderator Alum

‎08-28-2017 17:10 - last edited on ‎08-29-2017 04:33 by Moderator Alum

Prior to ios10 (10.3.3) my Charge HR would indicate increasing heart rate during exercise. Now it doesn't change from resting bpm regardless of what I'm doing. The device itself works but not the app. Email support tried but couldn't help. With ios11 coming out soon i doubt it will change.

Very Frustrating

 

Moderator Edit: Clarified Subject / Format

Best Answer
0 Votes
2 REPLIES 2

‎08-29-2017 05:40

‎08-29-2017 05:40

Hello @LeviMoose, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

Since when have you experienced this situation? When your tracker is syncing, does it show the current heart rate in the HR tile? In this case I would like to suggest you to restart your tracker, restart your phone and check if the heart rate changes. If not, please reply to me with a screenshot of your Dashboard where the HR tile is included, then tap on the HR tile and take a screenshot of the graph presented there and reply to me with it. 

 

Thanks for your patience and understanding, I'll be waiting for your reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes

‎09-01-2017 04:56 - last edited on ‎09-04-2017 05:49 by Moderator Alum

In response to MarcoGFitbit

‎09-01-2017 04:56 - last edited on ‎09-04-2017 05:49 by Moderator Alum

Thank you for getting back to me. The tracker itself indicates increase bp activity (running, jump rope, fast walking) etc but the app on the iphone 7 using version 10.3.3 doesn't show anything other than: 64 resting bpm. It never changes. On an iphone 5s using previous ios versions it always changed during increased activity.

In other words the tracker is fine the app is messed up 

Best Answer
0 Votes