Heart rate graph not showing in exercise record (ios app)

[cme314]

Hello,

I used my Fitbit Charge HR to log a workout. It seems to have tracked my heart rate because the average bpm is shown, as well as the max heart rate reading in the area where the graph should be. The strange thing is that there is no graph. The heart rate data does show in the overall heart rate graph. When I view the exercise record on the website, the heart rate graph is there.

Any ideas on why the graph does not show in the exercise log on the app? I've logged in and out, uninstalled and reinstalled the app, still no graph.

Any assistance would be great.

Thanks!

[RobertoME]

Hello @cme314 and its good to see you around in our community. It sound more like a loading issue here. Since you posted this, has been release new versions of the mobile app. I'm sure you already updated it but if the issue persist try to log out from your account and restart your phone. Once you turn back on your mobile device log back in and try again. I'm sure the issue will be resolved.

Hope this helps and keep me posted how it goes.