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Heart rate showing intermittently in the app

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‎10-21-2020 18:23 - last edited on ‎10-25-2020 12:35 by

‎10-21-2020 18:23 - last edited on ‎10-25-2020 12:35 by

It appears the heart rate tracking is working pretty consistently on the device but isn't consistently showing up on the iPhone app. Any ideas?

 

 

Moderator edit: subject for clarity 

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‎10-25-2020 12:34

‎10-25-2020 12:34

Hi @Muhlyssa_A, it's nice to see you again in our Community Forums.

 

I am sorry to hear your heart rate is not consistently showing up on the iPhone app. I am here to help. I recommend doing the following:

 

  1. Log out from the Fitbit app.
  2. Force quit the Fitbit app.
  3. Reboot your phone.
  4. Open the Fitbit app and log back in to your account.
  5. Make sure your device is syncing.

If the issue persists, please provide more details or screenshots of the issue and I will be glad to investigate further. 

 

Looking forward to hearing back from you.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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