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Help set up on new phone

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‎03-23-2022 15:22

‎03-23-2022 15:22

Hi everyone.  I recently moved from an android phone to a new iPhone.  When I uploaded the app and synced my Fitbit, the app stepped tracking steps and instead tracks calories.  I also lost my sync with Weight Watchers app and the sync with my digital scale.   I tried CHAT to get help fixing these but the gentleman could not figure out how to sort these.   Can somebody help me fix these 3 issues?

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3 REPLIES 3

‎03-23-2022 15:33

‎03-23-2022 15:33

By tracking calories instead of steps, I suspect you are talking about the circles at the top of the app.  Try tapping the Edit button near top right to display whichever stat circles you want.

For Weight Watchers and scale, did you try connecting them again as you originally did?  I suspect they both link to phone app rather than to actual tracker so it makes sense you would have to add them back.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎03-23-2022 17:23

In response to JohnnyRow

‎03-23-2022 17:23

Hi johnyRow. When I click on the edit button I can erase the number of calories but I see no way to change from calories back to steps. When I originally added Weight Watchers and the Smart scale there were actual links near the bottom of the FitBit App that I clicked on. These links lead me through the process then but I can no longer find them. I have looked all over….even in settings. The gentleman at CHAT was telling me to click on things that just do not appear in this new version of the Fitbit app. Is it possible that the iPhone is causing the app to actually have a different layout? If so, where can I get help?

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‎03-27-2022 07:35

‎03-27-2022 07:35

A friend helped me uninstall the APP, reinstall the APP, remove the Fitbit, and then reinstall the Fitbit as if it were a new one.  At the end of all that the Fitbit is now interacting with the APP as intended, sending information to Weight Watchers, and showing Steps rather than calories.  Thank you to those who tried to help here.

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