03-23-2022 15:22
03-23-2022 15:22
Hi everyone. I recently moved from an android phone to a new iPhone. When I uploaded the app and synced my Fitbit, the app stepped tracking steps and instead tracks calories. I also lost my sync with Weight Watchers app and the sync with my digital scale. I tried CHAT to get help fixing these but the gentleman could not figure out how to sort these. Can somebody help me fix these 3 issues?
03-23-2022 15:33
03-23-2022 15:33
By tracking calories instead of steps, I suspect you are talking about the circles at the top of the app. Try tapping the Edit button near top right to display whichever stat circles you want.
For Weight Watchers and scale, did you try connecting them again as you originally did? I suspect they both link to phone app rather than to actual tracker so it makes sense you would have to add them back.
03-23-2022 17:23
03-23-2022 17:23
03-27-2022 07:35
03-27-2022 07:35
A friend helped me uninstall the APP, reinstall the APP, remove the Fitbit, and then reinstall the Fitbit as if it were a new one. At the end of all that the Fitbit is now interacting with the APP as intended, sending information to Weight Watchers, and showing Steps rather than calories. Thank you to those who tried to help here.