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Hourly Activity discrepancy on App./Alta

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‎08-07-2017 20:38 - last edited on ‎08-08-2017 05:43 by Moderator Alum

‎08-07-2017 20:38 - last edited on ‎08-08-2017 05:43 by Moderator Alum

I've tried resetting alta phone etc

 

Moderator Edit: Clarified Subject.

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‎08-08-2017 05:58

‎08-08-2017 05:58

Hello @Mermie33, it's nice to see you around, I hope you're having a great day. Smiley Happy

 

Since when have you experienced this issue? Is your tracker syncing normally during this period? As you have already restarted your Alta and your phone, I would like to verify that the information in your app is updating correctly, please go to your online Dashboard and check if the hourly steps have been recorded correctly, if the have please try the following in the app:

 

  • Force-close the app by double tapping the home button of your phone and swiping up the app. If this doesn't seem to work:
  • Log out from the app, restart your phone and log back in.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

 

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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