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Tracker not syncing with iOS app.

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‎08-08-2017 03:21 - last edited on ‎08-09-2017 06:58 by Moderator Alum

‎08-08-2017 03:21 - last edited on ‎08-09-2017 06:58 by Moderator Alum

I don't know if anyone can help me but i tried syncing my tracker with the fitbit app on my iphone and didn't work so after like several tries i deleted the app and tried to install it again. 

 

i can't even log in now at all it just keeps going around and around and when i try to put it through as a new fitbit it won't do that either. 

 

i am not sure if anyone else is having problems or can give any advice on how to fix it?

 

Moderator Edit: Clarified Subject.

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6 REPLIES 6

‎08-08-2017 05:53

‎08-08-2017 05:53

Welcome to the boards, @elabella. Sorry about the problems you're having. Please try these steps: 

 

 - Delete the app one more time.

 - Restart your Fitbit Device. Instructions are here. Be sure to scroll down and select the right device. Restart it two or three times.

 - Go to a room where there are no other bluetooth devices. Reinstall the app and try to add your device again. 

 

Please let me know if this works. 

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‎08-08-2017 06:24

‎08-08-2017 06:24

Since updated to iOS 10.3.3- my fitbit is done!  Hasn't updated in over two days.  Bluetooth can't find it.  What a mess.  Have done the rebooting, deleting app, signing in and out, etc.

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‎08-08-2017 06:25

In response to SunsetRunner

‎08-08-2017 06:25

Hi Carol,

 

 

thankyou for your reply but I have tried everything like reinstalling the ap now 12 times. When I go into the ap it asks to join or log in and it won't let me login it just keeps going around and around thinking but never does anything. I tried to join the Fitbit but it doesn't even come up at all. It's very frustrating as I use my Fitbit all the time. If I can't login than how can I update it. I tried to look at it on computer but it doesn't help I feel I can't use the ap.

 

im not sure what to do? Any other suggestions please? Have you heard of this happening before?

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‎08-08-2017 14:20

In response to elabella

‎08-08-2017 14:20

Having the same problems!  Have tried everything.  This all started after the app was updated!!!!  What a mess.  Have spent so much time trying to get it to work.  Can not even go on the computer, just say that there is no internet connection!  No app working, not on phone, ipad or Mac!!  Loosing information and health points! 

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‎08-08-2017 16:53

In response to LHZP

‎08-08-2017 16:53

Same here.. I reinstalled & restarted my phone a few times.. no syncing 

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‎08-08-2017 17:12

In response to SunsetRunner

‎08-08-2017 17:12

I am finally back on.  Here's what you have to do...

 

Plug your fitbit into your computer.

 

While it is plugged in- hold button on side for 4 seconds until it restarts

 

Turn bluetooth off and back on

 

it found mine!  Finally after 36 hours of not syncing.  It was all there.

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