help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Tracker not syncing with iOS app.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-08-2017 03:21 - last edited on ‎08-09-2017 06:58 by Moderator Alum

‎08-08-2017 03:21 - last edited on ‎08-09-2017 06:58 by Moderator Alum

I don't know if anyone can help me but i tried syncing my tracker with the fitbit app on my iphone and didn't work so after like several tries i deleted the app and tried to install it again. 

 

i can't even log in now at all it just keeps going around and around and when i try to put it through as a new fitbit it won't do that either. 

 

i am not sure if anyone else is having problems or can give any advice on how to fix it?

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
6 REPLIES 6

‎08-08-2017 05:53

‎08-08-2017 05:53

Welcome to the boards, @elabella. Sorry about the problems you're having. Please try these steps: 

 

 - Delete the app one more time.

 - Restart your Fitbit Device. Instructions are here. Be sure to scroll down and select the right device. Restart it two or three times.

 - Go to a room where there are no other bluetooth devices. Reinstall the app and try to add your device again. 

 

Please let me know if this works. 

Best Answer
0 Votes

‎08-08-2017 06:24

‎08-08-2017 06:24

Since updated to iOS 10.3.3- my fitbit is done!  Hasn't updated in over two days.  Bluetooth can't find it.  What a mess.  Have done the rebooting, deleting app, signing in and out, etc.

Best Answer
0 Votes

‎08-08-2017 06:25

In response to SunsetRunner

‎08-08-2017 06:25

Hi Carol,

 

 

thankyou for your reply but I have tried everything like reinstalling the ap now 12 times. When I go into the ap it asks to join or log in and it won't let me login it just keeps going around and around thinking but never does anything. I tried to join the Fitbit but it doesn't even come up at all. It's very frustrating as I use my Fitbit all the time. If I can't login than how can I update it. I tried to look at it on computer but it doesn't help I feel I can't use the ap.

 

im not sure what to do? Any other suggestions please? Have you heard of this happening before?

Best Answer
0 Votes

‎08-08-2017 14:20

In response to elabella

‎08-08-2017 14:20

Having the same problems!  Have tried everything.  This all started after the app was updated!!!!  What a mess.  Have spent so much time trying to get it to work.  Can not even go on the computer, just say that there is no internet connection!  No app working, not on phone, ipad or Mac!!  Loosing information and health points! 

Best Answer
0 Votes

‎08-08-2017 16:53

In response to LHZP

‎08-08-2017 16:53

Same here.. I reinstalled & restarted my phone a few times.. no syncing 

Best Answer
0 Votes

‎08-08-2017 17:12

In response to SunsetRunner

‎08-08-2017 17:12

I am finally back on.  Here's what you have to do...

 

Plug your fitbit into your computer.

 

While it is plugged in- hold button on side for 4 seconds until it restarts

 

Turn bluetooth off and back on

 

it found mine!  Finally after 36 hours of not syncing.  It was all there.

Best Answer
0 Votes