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Hourly activity discrepancies between Ionic and app.

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‎01-07-2019 15:48 - last edited on ‎01-08-2019 06:12 by Moderator Alum

‎01-07-2019 15:48 - last edited on ‎01-08-2019 06:12 by Moderator Alum

I've seen this a few times in the past, but managed to get a photo this time. My Ionic (27.33.1.30) has me as 9 out of 9 activity hours for Saturday, but the IOS App only shows 8 of 9 for the same day (missing 9am only).  It's not the end of the world, but given the App's only source of step data is the watch, where is the disagreement coming from?

 

Thanks

 

Moderator Edit: Clarified Subject.

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‎01-08-2019 06:16

‎01-08-2019 06:16

Hello @PootieMan, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment our team is aware of this situation and working towards finding a resolution for it. Once we have more information to share with you about this issue affecting the Hourly Activity Tile, we'll make sure to post it here in the official Forums. 

 

In the meantime, if there's anything else we can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

View best answer in original post

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1 REPLY 1

‎01-08-2019 06:16

‎01-08-2019 06:16

Hello @PootieMan, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment our team is aware of this situation and working towards finding a resolution for it. Once we have more information to share with you about this issue affecting the Hourly Activity Tile, we'll make sure to post it here in the official Forums. 

 

In the meantime, if there's anything else we can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer