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Hourly activity discrepancy between tracker and app.

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‎09-20-2018 13:15 - last edited on ‎09-24-2018 09:30 by Moderator Alum

‎09-20-2018 13:15 - last edited on ‎09-24-2018 09:30 by Moderator Alum

My hourly activity on my iPhone does not match the data on my Charge 2. This is not the first time this has happen.  

 

Moderator Edit: Clarified Subject.

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‎09-24-2018 09:33

In response to SunsetRunner

‎09-24-2018 09:33

Hello @lisa4021, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @SunsetRunner, thanks for all your help. Smiley Happy

 

@lisa4021, I appreciate your participation in the Forums and for having shared your experience with us. At this moment our team is aware of the problem and they're working to resolve it as quickly as possible. 

I'm sorry for any inconvenience this situation has caused. We appreciate your patience and look forward to getting you back on track. In the meantime, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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2 REPLIES 2

‎09-21-2018 07:14

‎09-21-2018 07:14

Hi @lisa4021. Please try restarting your Charge 2. Hopefully this will get everything in sync. Tap here for instructions. You may also want to set All Day Sync to On. 

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‎09-24-2018 09:33

In response to SunsetRunner

‎09-24-2018 09:33

Hello @lisa4021, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @SunsetRunner, thanks for all your help. Smiley Happy

 

@lisa4021, I appreciate your participation in the Forums and for having shared your experience with us. At this moment our team is aware of the problem and they're working to resolve it as quickly as possible. 

I'm sorry for any inconvenience this situation has caused. We appreciate your patience and look forward to getting you back on track. In the meantime, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes