Hourly activity inaccurate on app

[eez_38]

I have a blaze and the hourly activity on my app doesn't match what's on my watch. 

I've tried logging out and restarting the phone, I've even tried deleting the app, restarting then installing again but nothing changed. 

I checked the online dashboard on my browser and even though the number of steps is correct, the graph that shows how many steps you did at each point during the day isn't showing all of my counted steps. I think this might be where the issue starts. 

[MarcoGFitbit]

Hello @eez_38, it's a pleasure for me to welcome you to the Fitbit Community, it's great to have you on board! 

Thanks for letting me know about this situation. Our team is aware of the problem and is working to resolve it as quickly as possible. 

I apologize for any inconvenience this situation has caused. I appreciate your patience and look forward to getting you back on track. If there's anything else I can do for you, please keep me posted! 

[larsmaur]

I have been getting this error, too.  I've noticed that sometimes, if I walk a few extra steps in that hour, the tile will catch up and reflect that hour on the app.  So I've been getting my hourly steps early in the hour, taking extra steps, and then syncing a whole lot until the app reflects that hour (sometimes this takes 5-10 minutes for the app to update).  It's a pain, but I've been doing this as a workaround until FitBit can fix the issue.

Good luck!

[MarcoGFitbit]

Hello @larsmaur, have a warm welcome to the Fitbit Community, it's great to have you on board! 

Thanks for taking the time to participate and letting me know about the workaround you've successfully tried, I really appreciate you sharing these steps with the Community, I'm sure they will be very helpful for many members experiencing inconveniences with the Hourly Activity. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please feel free to reply!