03-10-2024 08:08
03-10-2024 08:08
The app is not working properly in the app for tracking hourly activity.
03-10-2024 08:14
03-10-2024 08:14
Mine either. Won’t let me reset my preferred hours. Won’t let let scroll though APP. Totally kicks me out if APP zig I try to scroll down.
03-10-2024 08:31
03-10-2024 08:31
I spoke with Fitbit customer care earlier today. I had noted a problem with active minutes and called to report the issue. I was told that they were aware of a problem related to software and that work was being done to correct the problems. Fitbit expects the problems we are having to be resolved Sometime today or tomorrow. This is probably the best answer you will get and we will just have to wait until Fitbit has applied a Patch to the software or corrected the problem. I am a blind user and I have dictated this on my iPhone SE third generation running 17.4, and I hope that you will be able to , understand my ramblings. I am currently running Fitbit version 4.12 and use Apple‘s voiceover screen reading software so that I might access information on my iPhone.
03-10-2024 09:23
03-10-2024 10:31
03-10-2024 10:31
this problem happens every time change which happens twice a year. can’t do anything to fix the problem unless fitbit does some sort of app fix. but tomorrow all will be back to proper functioning until the next time change in the fall. Unless Fitbit finally has a way to fix the App but i wouldn’t hold my breath waiting for the fix since it’s been this way for several years.
03-10-2024 11:07
03-10-2024 11:07
Same here. You would think the tech people could handle the time change. As you said it happens every time the time changes.
03-10-2024 13:08
03-10-2024 13:08
Your message was received and is quite readable. Thanks for posting.
I think that the app programmers didn't take into account the change to Daylight Saving Time.
OOPS!
03-10-2024 13:35
03-10-2024 13:35
It boggles the mind that after all of these years, they still have this problem. It shouldn't be that hard to fix, and yet twice a year on the time change, it shifts your active window and turns into a nightmare to get fixed to the time you want it to be. Is it really that hard of a fix for their programmers? Or are they just not trying?
It definitely has me thinking about switching to an Apple Watch.
03-10-2024 13:42
03-10-2024 13:42
03-10-2024 14:33
03-10-2024 14:33
Noticed the same as of this morning after time change. The setting seems to be three hours behind, and the Home Screen start time is 4hrs behind. Then the time shown in the details of the activity shows a completely different time range from both settings and Home Screen.
03-10-2024 14:36
03-10-2024 14:36
That’s crazy! How do they not have this fixed by now, or at least out ahead of it by now….
03-10-2024 14:39
03-10-2024 14:39
03-10-2024 14:42
03-10-2024 14:42
03-10-2024 16:04
03-10-2024 16:04
03-10-2024 16:37
03-10-2024 16:37
Did you see my post that the app is crashing completely. We can’t access the settings at all- yet curiously, my husbands watch , app and phone which are the same as mine- are completely unaffected.
03-10-2024 17:23
03-10-2024 17:23
03-10-2024 17:23 - edited 03-10-2024 17:26
03-10-2024 17:23 - edited 03-10-2024 17:26
yes my apple watch performs perfectly whenever there’s a time change. i wear both when only one is necessary.
i wish the fitbit techs would focus on resolving the time change bug fixed
03-10-2024 19:36
03-10-2024 19:36
The application crashes and the hourly activity time shift are two separate, maybe unrelated, issues. I suspect the application crashes have something to do with the recent application release (v4.12). The hourly activity time shift has been an issue for years. Evidently the code cannot handle 23 and 25 hour days. The time shift traditionally corrects itself the next day, but with google at the helm, who knows. If these two issues are related, maybe they will both be resolved tomorrow.
03-10-2024 19:47
03-10-2024 19:47
Hi @Therev1953
I'm curious; are your and your husbands iOS fitbit applications at the same version?
Settings (gear) > Help & Support
03-11-2024 05:20
03-11-2024 05:20
So far so good this morning! Things seem to be back to normal.