How can I get a new Fitbit account switch on a old Fitbit?

[lilytut]

I recently got a new iPhone7 but I used to have a five when I got my Fitbit Alta. When I was getting my phone I didn't wear my Fitbit. I found it after and made a new account on my phone but my Fitbit still is synced with old account and my old phone that I don't have anymore what do I do?

[Kmransom123]

@lilytut  You only need to install the Fitbit App on your phone, then log into it with your "old" account information - no need to create new account.  Do you remember your log in information from when you had your old phone?

[lilytut]

That's a part of the problem I just always stayed signed in on my phone so, I don't remember my log in information.

[MarcoGFitbit]

Hi @lilytut, have a warm welcome to the family! No need to worry, resetting a password is easy and you will be back on track in no time!. 

To reset your password:

1. Go to www.fitbit.com/login.

2. Click the "Forgot Password" link.
3. Enter your email address associated to your Fitbit account and click "Submit."

You'll receive an email in your inbox with a link. After clicking the link you'll be prompted to enter a new password, then as @Kmransom123 mentioned, log in to the app and all of your previous information will be available!. 

I hope this information can be useful, feel free to reply if you need anything else! 

[lilytut]

I still don't remember the email I used (work,collage,personal) and what username I had could I still reset my password without that information?

[lilytut]

I still don't remember the email I used
(work,collage,personal) and what username I had could I still reset my password without that information?

[MarcoGFitbit]

Hello @lilytut, I hope you're doing well. At this point I'd recommend contacting our Support Team, provide them the email address (or addresses) you remember so they can locate your Fitbit account, I'm absolutely sure they will be happy to assist you get back into it. 

Let me know the outcome!