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How do I claim warranty service for Charge 5?

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‎07-23-2022 08:01 - last edited on ‎07-25-2022 13:23 by Fitbit Moderator

‎07-23-2022 08:01 - last edited on ‎07-25-2022 13:23 by Fitbit Moderator

Just curious has anyone ever had a Fitbit watch that the original tracker lasted a year?  I have been a long time user and had many different versions of their watched. They use to provide another tracker when an issue occurred but with Charge 5 only 90 guarantee. Battery issues with 5 and update to correct problem is an issue. This will be my last and I have never had one that the tracker last over a year. I have had to have many trackers replaced.

 

Moderator Edit: Clarified subject

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9 REPLIES 9

‎07-23-2022 08:28

‎07-23-2022 08:28

"only 90 guarantee"  ???

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎07-23-2022 11:28

In response to JohnnyRow

‎07-23-2022 11:28

The product only has 90 day guarantee after 90 they are not responsible.

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‎07-23-2022 11:35

In response to jabob

‎07-23-2022 11:35

@jabob wrote:

The product only has 90 day guarantee after 90 they are not responsible.

That is certainly not true if you bought it from Fitbit or an authorized retailer; but perhaps if you bought it from an unauthorized retailer and have to rely on their policy.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎07-23-2022 12:25

In response to JohnnyRow

‎07-23-2022 12:25

I beg to differ and be glad to provide you the number. I purchased from Costco and have gone to the store and also called their individuals that handle this type situation. The product has a 90 day guarantee. If you have other documentation please provide on this site for myself and others to see. Costco is a consignment store, so they are offering Fitbit product. I would love to see your Information in writing. 

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‎07-23-2022 12:26

In response to JohnnyRow

‎07-23-2022 12:26

Also, have email from Fitbit stating 90 days.

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‎09-22-2022 17:03

‎09-22-2022 17:03

My Charge 3 lasted about 3 years before the display finally gave out.  Bought a 5 the end of Jun of this year and am getting a replacement due to it not charging.  Seriously considering a different brand.

 

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‎09-23-2022 09:46

‎09-23-2022 09:46

I just got a charge 5 back in August and this past week it will not stay charged. Yesterday at 4 it was 100% and by 10:30 it was dead. I have been attempting to contact Fitbit, but they keep disconnecting me. I’m after using Fitbit for years, I am done 

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‎09-28-2022 12:57

‎09-28-2022 12:57

I am also having a battery problem with my C5 - which started about 5 days ago.  Battery fully drains in a few hours.  I have GPS, display, etc all turned off.  Contacted customer support which seems to be a waste of time.  Purchased the C5 in July 2022.  

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‎09-28-2022 18:56

In response to PecosJoe

‎09-28-2022 18:56

Hi everyone! Thank you for your responses and reports. 

 

If you haven't done so please give our team a call or chat with them so that they can get a closer look at your cases. 

here are our contact options. 

 

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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