09-01-2019 04:06
09-01-2019 04:06
My device died, and my sister is giving me her used Versa. How do I clear the old data to add the device to my existing profile? Thanks for any help!
09-01-2019 04:13
09-01-2019 04:13
Hello @NES1 and a warm welcome. Here's how to do a factory reset. Swipe to the left until you get to Settings > swipe up until you get to About > swipe up until you get to Factory Reset. That's all you need to start fresh.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
09-01-2019 04:53
09-01-2019 04:53
OK, awesome. Thank you.
And....just checking: and this shouldn't affect my existing data/stats in my profile, right? It will be as if I'm simply adding a brand new device.
09-01-2019 10:37
09-01-2019 10:37
@NES1A factory reset is a clean slate. A little while ago, I had an issue with my Versa and a simple restart didn't fix it. So I did a factory reset and had to put it back on my account, starting at step 1.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
02-28-2021 10:03
02-28-2021 10:03
Thank you LZeeW for your clear directions!!!