07-28-2015
21:17
- last edited on
11-22-2015
20:20
by
EdsonFitbit
07-28-2015
21:17
- last edited on
11-22-2015
20:20
by
EdsonFitbit
How do I delete messages (cheers, taunts, etc) in my app?
Moderator edit: subject updated for clarity
Answered! Go to the Best Answer.
08-04-2022 18:36
08-04-2022 18:36
Hi everyone, and welcome to our new members.
Thanks for the details provided, as well as your efforts. I'm happy to share with you that you're able to delete the messages and notifications from the Fitbit app by doing the following:
To prevent any confusion, I'm going to close this thread. However, let me encourage you to start a new thread in the Help Forums if you have another question. Your feedback is truly appreciated and we'll keep working to improve our devices, features and overall Fitbit experience.
07-29-2015 02:46
07-29-2015 02:46
As far as I know, you can't. Logging out and back in again may work, I guess, but I haven't tried that personally.
Mike | London, UK
Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6
Take a look at the Fitbit help site for further assistance and information.
07-31-2015 15:04
07-31-2015 15:04
08-18-2015 07:38
08-18-2015 07:38
Welcome to the Forums @montanaterbear and @Gellar01. Let me start by explaining that the messages, cheers or taunts will be automatically deleted after 30 days since there isn't a way to manually delete this information.
If you are having a hard time sending a message and you are using your mobile device, I recommend you reboot your phone and make sure you have the latest Fitbit app version installed.
Give this a try and let me know if it helped.
08-23-2016 03:12
08-23-2016 03:12
10-09-2016 06:52
10-09-2016 06:52
10-09-2016 06:55
10-09-2016 06:55
02-01-2019 21:16
02-01-2019 21:16
I still have messages from 87 days ago. I have the updated version of the app. I logged out and then logged back in and the messages are still there. Are they in the process of making a way for a user to manually delete messages?
02-06-2019 14:39
02-06-2019 14:39
My messages from 99 days ago are still in the app, too. Even though they are read, I still get the red dot of unread messages notification in app.
Has there been a solution for this? I have already tried logging out of the app.
02-07-2019 07:10
02-07-2019 07:10
Hello @hannna and @Natori4816, have a warm welcome to the Fitbit Community.
I appreciate you have shared your experience with us and have tried some troubleshoot steps already. Our team is aware of this situation affecting messages and the red dot on Notifications, even though they're working to resolve it, they may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.
We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.
Please let us know if you have any other questions.
02-07-2019 07:28
02-07-2019 07:28
I really hope that they can fix this..... it's driving me crazy. I cant stand to have outstanding notifications. I know I'm just a little OCD but it makes me twitch....LOL
02-13-2019 08:13
02-13-2019 08:13
Hello @JayJC2222, I hope you're doing well, thanks for joining the Fitbit Community.
I appreciate your participation. I sincerely apologize for the delay in the response. Please note that, as mentioned above, our team is still working on this situation and once we have more to share about this feature, we'll make sure to post it here in the official Forums.
Thanks for your understanding, have a great day.
03-08-2019 02:32
03-08-2019 02:32
Messages were automatically deleting after 30 days up until the latest app update? Now ALL messages have returned which is really annoying!
05-13-2019 04:29
05-13-2019 04:29
That’s not true because I’ve had messages on there for way more than 30 days and they are still there. It’s actually pretty aggravating!
05-13-2019 04:30
05-13-2019 04:30
I tried that and it didn’t work
06-13-2019 16:27
06-13-2019 16:27
When will we have the option to delete messages? People send so much rubbish thinking its a dating app! I dont want this on my phone. I just want to delete them 😞
07-24-2019 04:52
07-24-2019 04:52
I would like to get an actual current answer to this question. The response that messages disappear after 90 days or something like that is not accurate. I have messages that I have received over 150 days old that I cannot delete. The only option I am given is to report them.
08-29-2019 17:27
08-29-2019 17:27
I have messages from 12/2017, and can't delete them! All suggestions on this thread failed to help.
08-01-2022 11:08
08-01-2022 11:08
Will try that, thanks. For the tips
08-04-2022 18:36
08-04-2022 18:36
Hi everyone, and welcome to our new members.
Thanks for the details provided, as well as your efforts. I'm happy to share with you that you're able to delete the messages and notifications from the Fitbit app by doing the following:
To prevent any confusion, I'm going to close this thread. However, let me encourage you to start a new thread in the Help Forums if you have another question. Your feedback is truly appreciated and we'll keep working to improve our devices, features and overall Fitbit experience.