How do I scan food using bar codes?

[wadewi]

When I scan a food and I hit save on my I phone 6 the screen is locked and wont go back I have to turn the phone off and back on to enter another food

[TandemWalker]

Hi @wadewi. To the best of my knowledge, this feature only works with U.S. food items. Are you in the United States?

TW

[SunsetRunner]

Hi @wadewi @TandemWalker

Moved this thread from the One to the iOS section since being more relevant to the topic.

Wishing a wonderful day / weekend.

[wadewi]

yes I'm in the US Wade

[DerrickS]

@wadewi I'd recommend double checking your iOS settings to make sure that you've given the Fitbit App permission to use your camera. Next, I'd recommend reading our Food Scanning FAQ for more information about how food scanning works.

Hope this helps you out and keep me posted if you have any additional questions.

[wadewi]

 The phone will scan the bar code and find the product when I hit save the app crashes I was on the phone with tech support for an hour the other day they could not come up with a fix they said they would get back to me that was 3 days ago no info back. Wade

[DerrickS]

@wadewi Thanks for the quick followup. I would recommend the following steps:

1. Reboot your iOS device.

2. Log out and then log back in to the Fitbit App.

3. Experiment with closing background apps while food scanning. You can force close by: rapidly double tapping your iOS home button > swipe left until you see a preview of the App that you want to close > and swipe up on the preview.

4. Also double check to make sure that you are connected to the internet either through WiFi or Mobile Data.

Keep me posted if this helps you out!