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How to remove information from tracker before gifting it?

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‎01-05-2019 10:12 - last edited on ‎01-07-2019 08:02 by Moderator Alum

‎01-05-2019 10:12 - last edited on ‎01-07-2019 08:02 by Moderator Alum

Trying to factory reset charge 2 have followed the instructions to do this but it just keeps saying notifications on/off after pressing button while on charge ?

 

Moderator Edit: Clarified Subject.

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‎01-05-2019 11:51

‎01-05-2019 11:51

See Giving or receiving a used Fitbit?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

View best answer in original post

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‎01-05-2019 10:15 - edited ‎01-05-2019 10:18

‎01-05-2019 10:15 - edited ‎01-05-2019 10:18

1.  It sounds like you are trying the restart, which is not the same as "factory reset".

Here are the restart instructions:  restart

 

2.  Do you have it plugged into the charger?  It sounds like the response if not charging.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎01-05-2019 10:55

In response to JohnnyRow

‎01-05-2019 10:55

I need factory reset as I'm giving it to someone as I have the 3 now yes it's connected and charging as it vibrates I have followed the instructions to reset but it's not working I must be missing something

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‎01-05-2019 11:51

‎01-05-2019 11:51

See Giving or receiving a used Fitbit?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎01-05-2019 14:15

In response to JohnnyRow

‎01-05-2019 14:15

Thank you

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‎01-07-2019 08:18

In response to Dalery54

‎01-07-2019 08:18

Hello @Dalery54, I hope you're doing well, it's nice to see you around the Fitbit Community. It's great to see you too @JohnnyRow, thanks for all your help. Smiley Happy

 

@Dalery54, I appreciate your participation in the Forums and for having come back and let us know situation has been resolved, I'm glad the instructions provided by @JohnnyRow were helpful for you. 

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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