How to remove information from tracker before gifting it?

[Dalery54]

Trying to factory reset charge 2 have followed the instructions to do this but it just keeps saying notifications on/off after pressing button while on charge ?

Moderator Edit: Clarified Subject.

[JohnnyRow]

1.  It sounds like you are trying the restart, which is not the same as "factory reset".

Here are the restart instructions:  restart

2.  Do you have it plugged into the charger?  It sounds like the response if not charging.

[Dalery54]

I need factory reset as I'm giving it to someone as I have the 3 now yes it's connected and charging as it vibrates I have followed the instructions to reset but it's not working I must be missing something

[JohnnyRow · Accepted solution]

See Giving or receiving a used Fitbit?

[Dalery54]

Thank you

[MarcoGFitbit]

Hello @Dalery54, I hope you're doing well, it's nice to see you around the Fitbit Community. It's great to see you too @JohnnyRow, thanks for all your help. 

@Dalery54, I appreciate your participation in the Forums and for having come back and let us know situation has been resolved, I'm glad the instructions provided by @JohnnyRow were helpful for you. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!