02-10-2019
14:54
- last edited on
02-11-2019
07:09
by
MarcoGFitbit
02-10-2019
14:54
- last edited on
02-11-2019
07:09
by
MarcoGFitbit
I have a Charge3. I was just gifted a Versa and would like to try it out. In order to retain all the data on my app, all I have to do is sync my Charge 3, then pair the Versa and sync that prior to removing the Charge 3?
Thanks,
Moderator Edit: Clarified Subject + Removed Personal Information.
02-11-2019 00:26
02-11-2019 00:26
That's correct apart from the very last bit. If you go to add the Versa in the app it will tell you that you can't have both a Charge 3 and a Versa connected and it will ask if you want to replace the Charge 3.
All your data, badges, settings etc are held on the servers so it's safe.
02-11-2019 07:12
02-11-2019 07:12
Hello @writergal28, I hope you're doing well, it's nice to see you around. It's great to see you too @SteveH, thanks for all your help.
@writergal28, I appreciate your participation in the Forums and for sharing your question with us. Please note that as it's not currently possible to have 2 devices with Fitbit OS at the same time, you will need to sync your Charge 3 before removing it from your account before setting up the Versa. As @SteveH mentioned, the data gets stored in our servers, which means that when you set up your Versa, you will still have access to it.
I hope this resolves your inquiry, if there's anything else we can do for you, please feel free to reply.