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How to use Multi-Sport on iOS app.

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‎07-30-2017 09:23 - last edited on ‎07-31-2017 07:19 by Moderator Alum

‎07-30-2017 09:23 - last edited on ‎07-31-2017 07:19 by Moderator Alum

I have a Apple 6S. The only way I can use this feature is to have the Fitbit app running. Is that the way I'll have to use the app

Sent from my iPhone

 

Moderator Edit: Clarified Subject.

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‎07-31-2017 07:26

‎07-31-2017 07:26

Hello @swisor, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

If you're starting an exercise from the MobileRun section on the Fitbit app, as shown in the picture below, you don't need to have the app open all the time, however it will still run in the background.

 

MobileRun.png

 

To ensure this, please go to your phone Settings > Fitbit and check that Cellular Data is on. Next, ensure that your GPS can continue tracking when your phone is locked:

  1. Open Settings and tap General.
  2. Tap Background App Refresh, find the Fitbit app, and make sure it is turned on.
  1. Lastly, make sure your phone can identify your location:
    1. Open Settings and tap Privacy.
    2. Tap Location Services and make sure it’s turned on.
    3. Find Fitbit in the app list and make sure it's set to While Using the App or Always.

I hope this can be helpful, please give it a try and keep me posted in case you need anything else. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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