07-11-2019 14:06 - edited 09-08-2019 20:37
07-11-2019 14:06 - edited 09-08-2019 20:37
Anybody know how to turn off the sleep score and get average sleep hours?
Answered! Go to the Best Answer.
09-03-2019 23:23
09-03-2019 23:23
I just updated the app, hoping to revert back to the useful average sleep hour line... no such luck! Worthless sleep score still has not been removed, despite so many user complaints. Get a clue, FitBit
09-03-2019 23:50
09-03-2019 23:50
Why has this been marked as solved when there is no resolution???
09-03-2019 23:52
09-03-2019 23:52
Agreed ... hoping that FitBit reads all the complaints and takes it as a call for corrective action.
09-03-2019 23:57
09-03-2019 23:57
It's interesting that some phones seem to be able to go back to average hours and others can't. I'm on an S7 and still have no option to turn it off.
09-04-2019 05:29
09-04-2019 05:29
Mine just started sleep score.. sucks. Need at least an option to display hours slept
09-04-2019 08:00
09-04-2019 08:00
Why did Fitbit consider this to be a solution? No solution has been offered. I called and spoke with a customer service agent, and he thanked me for my feedback about the crappy update but said that there is nothing you can do to get sleep average back. Everyone - please keep posting incessantly about this. The more we post, perhaps it will move this issue up to be addressed. Action is needed!!
09-04-2019 11:00
09-04-2019 11:00
I agree! FitBit, please give us back our average sleep hours. The sleep score has no useful meaning.
09-04-2019 14:27
09-04-2019 14:27
The website still shows Avg Hours. Who knows if that will change next. What’s the point of the app if I have to use a browser to get the data I want?
09-04-2019 14:30
09-04-2019 14:30
But still no way to get Avg Hours of Sleep in the app
09-04-2019 19:25
09-04-2019 19:25
This is a problem for me too. I want average hours easily accessible and the ability to turn off sleep score. The sleep score dues nothing for me since I don’t sleep all in one chunk and have sleep disorders. If this doesn’t get fixed I’ll be looking to replace my Fitbit.
09-05-2019 05:30
09-05-2019 05:30
Swipe between sleep score and hours slept in the week…
09-05-2019 05:51
09-05-2019 05:51
It still doesn't show your weekly average sleep time just a silly "sleep score"
09-05-2019 05:54
09-05-2019 05:54
Mine still doesn't show sleep average even on that screen.
09-05-2019 05:55
09-05-2019 05:55
If you log onto your account on laptop it still shows sleep average...what the heck.
09-05-2019 06:48
09-05-2019 06:48
OK, just figured it out on the phone. From the useless sleep score screen, swipe left once. Then tap the graph. You will see a large graph for the week and your weekly average.
This update is ridiculous!
09-05-2019 07:34
09-05-2019 07:34
I just want to see my avg sleep hours in the first screen if the sleep time like it was prior to the update. Even swiping over you only get the current week. I like seeing the change or consistency week over week.
09-05-2019 09:54 - edited 09-05-2019 09:56
09-05-2019 09:54 - edited 09-05-2019 09:56
Thanks @Sigridde for the how-to! Now at least I can use the mobile app to view weekly avg sleep hours vs logging in to website. Hope they bring back the display on app’s main Sleep view vs requiring so many touches/taps.
09-06-2019 07:11
09-06-2019 07:11
I agree! Monitoring my sleep and sleep stages is a key reason for getting the Fitbit. I find the score a “nice to have” rather than a “must have” with duration a “must have”. Please revert or allow us to select our preference!
09-06-2019 08:42
09-06-2019 08:42
I agree! I find the score useless - I only care about how much sleep I get. I set sleep goals and I want to see when I meet them, and this new graph doesn’t show any information that I find helpful. Please at least give us the option to revert?? I feel like fitbit has been really missing the mark on many forced changes lately 😞
09-06-2019 09:31
09-06-2019 09:31
Yes! I do not want to be judged/graded on my sleep, especially when I hit my personal sleep goal nearly every night. Now I wake to a score of “meh, is that the best you can do?” And there is nothing- and I mean nothing - I can do to improve this anxiety producing score. And I know I can swipe to see sleep time. That isn’t the point. The point is I’m given a sleep goal that is literally impossible to reach. And I’m reminded of that every single morning when I check my stats. I want the sleep score GONE.