I can't login?

[Mintbaby]

I can't log into the app on my iPhone. I just downloaded it and I've rebooted. I get the message: Oops! Something went wrong. Please try again. Someone please help! IPhone 6S, fitbit charge 

[MaginB]

Welcome to the Community @Mintbaby! Make sure you're typing the correct password, if you still unable to log in tap on forgot password. 

Let me know how it goes! 

[Mintbaby]

Yes, my password is correct. I even changed it and tried a new one. And usually it'll say password is incorrect if that's the case.

Sent from my iPhone

[Crispey]

I have the same problem as well. It won't login even after changing the password (Charge HR; iPhone 5c). I even log out my husband's account and now his wont login either (Charge HR; iPhone 4s).

I have this problem because I deleted my app on purpose to reinstall it as my Charge HR won't sync properly with my phone (the same problem as some of the other users since July, but still no solution). I've tried all suggested methods in the forum but it still won't sync properly. 

Now i I can't even login into my app. Please help. I have a marathon coming up in few days time. 

[MaginB]

Hi there @Crispey @Mintbaby! I'm sorry to hear that you still unable to log in, try tapping on forgot password or you can also contact Support so they can reset your password and then try to log in again. 

Keep me posted!