help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I can’t send private messages

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-20-2020 03:10

‎09-20-2020 03:10

  • I can’t send messages to friends on my Fitbit Application, it keeps saying “message not sent; conversation is view only”... How can I resolve this issue?
Best Answer
0 Votes
2 REPLIES 2

‎09-21-2020 13:45

‎09-21-2020 13:45

Welcome to the Fitbit Community, @SunsetRunner.

 

I am sorry to hear you can't send private messages to your friends. Thanks for the details shared and I am here to help. I recommend trying the following:

 

  1. Log out from the Fitbit app.
  2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
  3. Force quit the Fitbit app. 
  4. Reboot your phone.
  5. Open the Fitbit app and log back in to your account.
  6. Try to send messages again. You can confirm the steps from this help article: How do I send private messages in the Fitbit community?

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎06-01-2022 02:04

In response to LiliyaFitbit

‎06-01-2022 02:04

I can’t send messages to friends on my Fitbit Application, it keeps saying “message not sent; conversation is view only”... How can I resolve this issue?

Best Answer
0 Votes