I can’t send private messages

[SunsetRunner]

• I can’t send messages to friends on my Fitbit Application, it keeps saying “message not sent; conversation is view only”... How can I resolve this issue?

[LiliyaFitbit]

Welcome to the Fitbit Community, @SunsetRunner.

I am sorry to hear you can't send private messages to your friends. Thanks for the details shared and I am here to help. I recommend trying the following:

1. Log out from the Fitbit app.
2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
3. Force quit the Fitbit app. 
4. Reboot your phone.
5. Open the Fitbit app and log back in to your account.
6. Try to send messages again. You can confirm the steps from this help article: How do I send private messages in the Fitbit community?

Let me know how it goes, I'll be around. 

[Iamcutelisa]

I can’t send messages to friends on my Fitbit Application, it keeps saying “message not sent; conversation is view only”... How can I resolve this issue?