05-05-2025
06:15
- last edited on
05-06-2025
12:07
by
AndreaFitbit
05-05-2025
06:15
- last edited on
05-06-2025
12:07
by
AndreaFitbit
Please I’d like to know why the SEND A MESSAGE’ option isn’t working. Is this a general problem?
Moderator Edit: Clarified subject.
05-05-2025 07:23
05-05-2025 07:23
Hi @Nathantulip only certain styles of devices can send quick replies and it is only for Android phones. click to learn more
05-05-2025 11:34
05-05-2025 11:34
Well, it was working last week not until it stopped recently on my iPhone.
05-05-2025 11:41
05-05-2025 11:41
Which device do you have @Nathantulip ? I'll get a Moderator to stop by to help you.
05-05-2025
12:03
- last edited on
05-06-2025
12:08
by
AndreaFitbit
05-05-2025
12:03
- last edited on
05-06-2025
12:08
by
AndreaFitbit
I use an iPhone.
---
I use a charge 6 alongside my iPhone.
i have a few friends in the community I’d always like to keep up with
05-05-2025 14:25
05-05-2025 14:25
@Nathantulip I think I am reading your post different from @Odyssey13. Are you tapping on the You icon, then Friends, then choosing a friend, then Message? I am describing the page where you get the Cheer, Taunt, and Message options. If so, do you get an error or does something else happen? Can you share more details?
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
05-05-2025 17:14
05-05-2025 17:14
usually there’s “SEND A MESSAGE underneath the badge icon but not anymore. Do you think this problem is from Fitbit?
05-06-2025 10:56 - edited 05-06-2025 11:09
05-06-2025 10:56 - edited 05-06-2025 11:09
@Nathantulip Got it! I don't use that feature much and I never saw it under my own profile -- I can't send a private message to myself! I will flag your post to get a moderator's input. I checked my friends and can see that it is gone.
You posted in the iOS app forum, not a bad idea, because there is no other good option. You are writing about Private Messages from the Community -- this site.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
05-06-2025 12:31
05-06-2025 12:31
Hi @Nathantulip and welcome back to the forums.
@LZeeW and @Odyssey13 I'm grateful for the support always given.
I appreciate the feedback, and I'm sorry to hear about this situation regarding the messages.
Our team is aware of this issue and working on getting it fixed.
I'll be posting here as soon as I get some news about this.
05-12-2025 04:05
05-12-2025 04:05
@Nathantulip This issue is fixed. The option is back.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
05-12-2025 06:06
05-12-2025 06:06
Hi @LZeeW ! Thank you for your confirmation!
@Nathantulip could you please confirm if you are able to send messages again?
I appreciate a lot all your messages and feedback!
05-12-2025 17:02
05-12-2025 17:02
Thank you guys, I can finally get to send a message. Thank you @LZeeW for the support!
05-13-2025 05:55
05-13-2025 05:55
Hi @Nathantulip! Thank you for your message!
I appreciate your confirmation, and the time you spent in the process.
Let me invite you to visit our Health & Wellness board where you can make new friends, create topics and share your experience while reaching your goals.
All the best,
05-14-2025 06:10
05-14-2025 06:10
I think the problem is back again. 😟 sigh”
05-14-2025 06:28 - edited 05-14-2025 06:29
05-14-2025 06:28 - edited 05-14-2025 06:29
Hi @Nathantulip and welcome back to the forums.
I appreciate the feedback, and I'm sorry to hear the messaging problem is back
Our team is aware of this issue and working on getting it fixed.
I'll be posting here as soon as I get some news about this.