I'm unable to send messages

[Nathantulip]

Please I’d like to know why the SEND A MESSAGE’ option isn’t working. Is this a general problem?

Moderator Edit: Clarified subject.

[Odyssey13]

Hi @Nathantulip  only certain styles of devices can send quick replies and it is only for Android phones. click to learn more

[Nathantulip]

Well, it was working last week not until it stopped recently on my iPhone.

[Odyssey13]

Which device do you have @Nathantulip ? I'll get a Moderator to stop by to help you.

[Nathantulip]

I use an iPhone. 

---

I use a charge 6 alongside my iPhone. 
i have a few friends in the community I’d always like to keep up with 

[LZeeW]

@Nathantulip   I think I am reading your post different from @Odyssey13.  Are you tapping on the You icon, then Friends, then choosing a friend, then Message?  I am describing the page where you get the Cheer, Taunt, and Message options.  If so, do you get an error or does something else happen?  Can you share more details?

[Nathantulip]

usually there’s “SEND A MESSAGE underneath the badge icon but not anymore. Do you think this problem is from Fitbit? 

[LZeeW]

@Nathantulip   Got it!  I don't use that feature much and I never saw it under my own profile -- I can't send a private message to myself!  I will flag your post to get a moderator's input.  I checked my friends and can see that it is gone.

You posted in the iOS app forum, not a bad idea, because there is no other good option.  You are writing about Private Messages from the Community -- this site.

[MarioSFitbit]

Hi @Nathantulip and welcome back to the forums. 

@LZeeW and @Odyssey13 I'm grateful for the support always given. 

I appreciate the feedback, and I'm sorry to hear about this situation regarding the messages. 

Our team is aware of this issue and working on getting it fixed. 

I'll be posting here as soon as I get some news about this. 

[LZeeW]

@Nathantulip   This issue is fixed.  The option is back.

[MarioSFitbit]

Hi @LZeeW ! Thank you for your confirmation!

@Nathantulip could you please confirm if you are able to send messages again? 

I appreciate a lot all your messages and feedback! 

[Nathantulip]

Thank you guys, I can finally get to send a message. Thank you @LZeeW for the support! 

[MarioSFitbit]

Hi @Nathantulip! Thank you for your message!

I appreciate your confirmation, and the time you spent in the process. 

Let me invite you to visit our Health & Wellness board where you can make new friends, create topics and share your experience while reaching your goals.

All the best,

[Nathantulip]

I think the problem is back again. 😟 sigh”

[MarioSFitbit]

Hi @Nathantulip and welcome back to the forums. 

I appreciate the feedback, and I'm sorry to hear the messaging problem is back

Our team is aware of this issue and working on getting it fixed. 

I'll be posting here as soon as I get some news about this.