I received a text alert on my Alta but it is not on my phone

[Mysteps]

I have an Alta and an iPhone 6. I received a txt but could not read the entire thing because it is too long. I checked my phone and iPad and the txt is not there. This has never happened before.

[RobertoME]

Welcome aboard to our Community @Mysteps. This is the first time I heard something like this. Note that your Alta can show up to 40 characters of a notification, but if is longer it wont show up as you mentioned. However this message should be on any of your mobile devices as the Alta cannot store any message so it has to be a direct connection to show this notification. Its possible that the message was delete, but this has to be manually done. so I'm sure is not the case.

If the issue persist on a daily basis I recommend to set up your tracker as a new device again. The process is the same you follow the first time but now you have to choose you are an existing user.

On your iOS 

1. From the Fitbit app dashboard, tap the Account tab.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

Make a test and let me know how it goes. I'll be around.

[Mysteps]

It has not happened again. It was very weird.

Sent from my iPhone

[RobertoME]

Hi there @Mysteps, indeed it is as this is the first time I heard something similar. In either case I'm glad it has not happened again and if it does, keep me posted and we will look the way to solved it. 

See you later and I wish you the best.