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IOS 11 - App 2.44 - Charge 2

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‎12-14-2017 13:22

‎12-14-2017 13:22

My app updated to version 2.44 on my iPhone 7 today and it disabled All-Day Sync, Notifications and it won't display my heart rate.  I've tried to re-activate but I get a Bluetooth pairing error even though my phone says it's connected. Is there a fix? 

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‎12-17-2017 13:30 - edited ‎12-17-2017 13:31

‎12-17-2017 13:30 - edited ‎12-17-2017 13:31

@SAgirl Thanks for joining us! In this case, I suggest resetting your Bluetooth by unpairing your tracker from your iPhone 7 settings and then adding it back again. 

 

I also recommend restarting your Charge 2 and your iPhone 7. After that, attempt to enable the All-Day Sync option again and let me know if it works. I'll be around! Smiley Happy

Mariam | Community Moderator, Fitbit

Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂

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‎12-17-2017 13:30 - edited ‎12-17-2017 13:31

‎12-17-2017 13:30 - edited ‎12-17-2017 13:31

@SAgirl Thanks for joining us! In this case, I suggest resetting your Bluetooth by unpairing your tracker from your iPhone 7 settings and then adding it back again. 

 

I also recommend restarting your Charge 2 and your iPhone 7. After that, attempt to enable the All-Day Sync option again and let me know if it works. I'll be around! Smiley Happy

Mariam | Community Moderator, Fitbit

Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂

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