09-26-2019 12:33
09-26-2019 12:33
Can't get my inspire to see I phone to sync.
Upgraded the other day. Help!
09-26-2019 16:12
09-26-2019 16:12
Hello @maestra68
I’ve seen syncing issues happen with people afterwards and Have read in articles how picky the new update is about pairing with apps and needing permissions. I’ve found that if you had the Fitbit App already installed in your device when the update hit its sort of a hit or miss with the syncing with Bluetooth after the update. It seems happier if the app occurs after the update. Like a clean install if that makes sense. I’ve suggested this to others and it helped them. Maybe it can help you. Here’s how:
1. Log out of the Fitbit app and force shut the app by swiping up
2. completely uninstall the Fitbit App from your device
3. now completely shut down your device and wait about 1 min then restart your device
4. once your device has reloaded reinstall the Fitbit app by downloading it from the App Store
5. once it’s installed, log into your device as you normally would with username and password
6. don’t touch anything in the app...just wait until you get a prompt from your Bluetooth (I got two of them because the new iOS 13 has different Bluetooth security permissions) When prompted by your Bluetooth tap “always”
Doing this will give you the cleanest install and should repair your syncing time issues. 😃I’m hoping this helps.... please let me know.
09-26-2019 16:18
09-26-2019 16:18
You can also look for Fitbit app under your device settings and make sure “allow to access Bluetooth” is on first. Some have trouble finding this so that’s why my other post is another option 😉