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IOS APP not loading activity stats or syncing to fitbit.com

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‎03-19-2016 19:51 - edited ‎03-19-2016 19:58

‎03-19-2016 19:51 - edited ‎03-19-2016 19:58

Hi

 

As of today, when I enter an activity in the IOS app, it gets stuck loading activity stats and then says "Try again to sync". The activity stats never load and the activity doesn't sync to my dashboard on Fitbit.com  I want this syncing to be restored. Other things (food, etc.) continue to sync, but not logged activities. Help would be appreciated.

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43 REPLIES 43

‎06-07-2016 14:45

In response to james_ag

‎06-07-2016 14:45

As do I because it seems to be a real problem and nobody is happy about it. I'm still trying to sync my activity and its still saying loading activity stats. I think i'm just going to give up trying to track my activity for the mean time. I'm just goin to have to figure out the long way how many km I walk a day, because that's all I use it for really. 

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0 Votes

‎06-10-2016 08:14

‎06-10-2016 08:14

First time that my activity stats are not loading, tried the suggestions above but no result.
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‎07-17-2016 07:27

‎07-17-2016 07:27

I have been contributing in another forum and just noticed that loading activity stats appears to be a common problem. What is the solution please? I am becoming increasingly disappointed with my Fitbit!

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‎07-18-2016 10:06

In response to ItsTheClimb

‎07-18-2016 10:06

Hi all,

Reading through this thread it seems like there are two different problems occurring- one where users are having difficulty syncing and one where there is a red "(not synced)" error next to their workouts on their activity log.

 

If you are having trouble syncing your tracker, I would recommend the troubleshoots mentioned here.

If you are experiencing the red "(not synced)" error on your activity log, please do not uninstall/reinstall the Fitbit App, uninstalling/reinstalling the Fitbit App could cause data loss. Also, if it is possible, please log activities on Fitbit.com. Our team is currently working to resolve this issue and updates will be posted in this thread.

I'm going to close this thread to avoid having parallel conversations, but I would encourage you to participate in the thread that I hyperlinked above or create a new thread if you are experiencing a different problem with syncing.

Thanks for everybody's understanding!

Derrick | Retired Moderator, Fitbit
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