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Incomplete Heart Rate and Calories graph on App

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‎03-26-2018 00:46 - last edited on ‎03-27-2018 05:23 by Moderator Alum

‎03-26-2018 00:46 - last edited on ‎03-27-2018 05:23 by Moderator Alum

I don't know if this has anything to do with the clock going forward but the app is not recording the first hour of Heart Rate or Calories and if you work out for less than an hour there is no data but on the exported data and Desk Top site the data is there. Below is one example of a walk i did with my dog and as you can see the data does not match. The top one is the desk top site and the other is the app.

1.jpg2.jpg

 

Moderator Edit: Clarified Subject.

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‎03-27-2018 07:41

‎03-27-2018 07:41

Hello @Mightyjoe, I hope you're doing well, it's nice to see you around. Smiley Happy

 

Thanks for bringing this to my attention and for letting sending your screenshots. It seems that the app is not updating the information that has already been recorded in our servers. As the information is showing correctly in the online Dashboard I would like to suggest you to try the following in the app:

 

  • Force-quit the app by double tapping the home button on your phone and swiping up the app. Then open the app again and check the activity. If this doesn't seem to work:
  • Log out from the app, restart your phone and log back in. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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