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Incorrectly Tracking Miles

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‎11-25-2024 17:20

‎11-25-2024 17:20

For about a week now, it is tracking every walk or run I do as only 0.1 miles. Yet is still tracking steps correctly and GPS is on. How do I fix this? I have a 5K soon and want to see the miles as I run so I can correct my pace.

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‎12-09-2024 03:11

‎12-09-2024 03:11

I have the same problem.  The coordinates in the exported TCX file are correct but the distance, calories and time are all junk data.

The app on my IOS phone has been crashing since about July every time I log more than 4 or 5 miles.  I've been ending my exercise every 4 miles and starting a new exercise session to avoid it crashing which had MOSTLY been avoiding it crashing.  But now the data in the file is rubbish so it's even worse.

I have tried uninstalling the app from my phone, forgetting the device and then reinstalling it (multiple times) but it doesn't work.

I've contacted the help team several times but they've been no help.  About a month or so ago they told me they will rolling out an update that would fix the crash problem.  I guess the update contains this new bug.

I contacted the help team again this morning.  They didn't ask me anything about the problems but they said they could see I'd logged several complaints and would escalate it to their GPS team.  They said I'd get an email within 48 hours.

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