Inspire HR not showing heart rate

[Cheryl18]

Versa appears to show only bpm at rest; not active..bpm shown in grey 

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @Cheryl18. Welcome. It's great to see a new face around!

Thanks for bringing this to my attention. To help you with this matter may I know if you're able to see a green light on the back of your Versa? Is the bpm shown in grey in your Versa? If you've not done so, please try the following:

1. Make sure your your watch is updated to the latest version.
2. On your Versa, swipe to the left and tap on the Settings App.
3. Scroll down and tap on the Heart Rate settings to turn them off.
4. Restart your Versa.
5. Turn back on the Heart Rate settings on your watch.
6. Wear it on your wrist and monitor its behavior.

If the issue persists, please take a picture of what is displayed on your Versa and attach it in your reply so I can look into this.

I'll look forward to your reply.

[Cheryl18]

Hi Lizzy
Re grey bpm just realized my Fitbit is actually Inspire 2.. pls advise

Sent from my iPhone

[Julia_G · Accepted solution]

Hi, @Cheryl18 , presumably if you are seeing resting HR you have the Inspire HR?  It sounds like the HR function might be turned off on your Fitbit.  You can turn this back on on the Inspire HR itself.  Just swipe up to view settings, find HR and tap to toggle HR on or off.

I hope this helps.  Let us know how you get on.

[LizzyFitbit]

Hi @Cheryl18. Thanks for clarifying that you have the Inspire HR. @Julia_G. I hope you're doing well and thanks for your big help.

@Cheryl18, if you've not done so, please review @Julia_G's post which includes instructions to turn on the heart rate settings on your tracker. If the heart rate issues persist, feel free to let me know so I can continue helping you.

Catch you later!

[Cheryl18]

All is good; thnx so much!

Sent from my iPhone

[LizzyFitbit]

Hi @Cheryl18. I hope you're doing well.

Thanks for keeping me and @Julia_G posted above your Inspire HR. You're welcome and I'm glad that everything is working correctly. Hope you can crush many steps!

By the way, I'd like to invite you to visit our Health & Wellness board where you will find great tips and encouragement from other members. If you have another question, feel free to let me know.

See you around! 🙂

[Jmckenzie39]

I am having this issue with my Inspire and the setting is on. I am only able to see the resting heart rate. The bpm remains greyed out though the setting is ON. Please help someone

[ChasBFit]

@Jmckenzie39  You might be having the same Fitbit App bug as noted in "Current heart rate not being displayed in iOS app". Try turning All Day Sync to Off, then On again.