Inspire is unable to finish the setup process

[jamrai]

It's been about 20 minutes now and nothing is happening. Trying to pair it to my iPhone 7. 

Please advise.

Moderator edit: updated subject for clarity

[LZeeW]

@jamrai  Hello, and welcome to the forums.  I think you should contact Support, by phone or chat, for help.  The Inspire is only available through corporate health programs.  Not a lot of experience among the public.

[MarcoGFitbit]

Hello @jamrai, thanks for joining the Fitbit Community, it's great to have you on board. It's great to see you too @LZeeW, thanks for your insight about this situation. 

@jamrai, I appreciate your participation in the Forums and for sharing your experience with us. If you're having trouble setting up your new device, please check the following troubleshooting steps:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
3. Restart your device.
4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the device one more time. 

I hope this can be helpful, give it a try and let us know the outcome! f

[Anna11]

that information didn’t work for me. Can you please send me information that could be of use? I have a iPhone 6s and I have a inspire. It will not sync or update, I really need some assistance with my inspire setup. Have been trying to figure it out for the past hour. Thanks.

[Nat1vil]

Hi, 

i just brought the inspire today, and I have the same issue it will not finish set up. I have been trying now for 2 hours 

[Nat1vil]

same here, very frustrating and disappointed 

[BobFromBath]

Same here, new Inspire, charged up, won't setup on the app. Has anyone fixed this yet?

[Irislynn1]

Just bought an Inspire earlier today and had this exact issue. Phone app told me it couldn't update the Inspire because low battery, waited for the Inspire HR to charge, tried again and failed. Super frustrating. This worked for me: restarted my phone and the Fitbit (hold down side button until happy face shows), after restarting both, turn off phone bluetooth. Count to ten, then turn bluetooth back on. Open fitbit app and try the update. 

Hope this helps!

[corkekm]

I have the same problem, I'm honestly ready to return this for a refund and stick with my old flex. The battery refuses to charge so it won't finish set up. I've tried all the troubleshooting steps. This is ridiculous for a brand new product that I just bought and took out of the box today.

[Lindas1]

I have the same issue only I have a SE iPhone.  Says my Bluetooth isn’t available And I tried all the steps above multiple times.  Not sla great

christmas gift 

[Birdhouse]

Nice Christmas present NOT it says no Bluetooth connection I’ve tried everything but fitbit doesn’t switch on I’m not a numpty with technology but this is really disappointing 

[prin288]

Having same problem with new inspire.  Nothing works.  I had a zip for years and it was fine.  

[pinkprincessgem]

I'm having same problem it will not finish set up process asks me which device then just does nothing and goes back to add device screen has any one else had this my old Alta worked fine

[Shackell0257]

Mmmm a birthday present..and not happy. Assumes I have a suitable Smart phone or access to Bluetooth and I choose to do neither. Dongle is not a part of the pack.. I have a PC, Windows 10 and a watch. No indication prior to purchase what the basic necessities required to be effective for this product. Not a good marketing tool. Lift your game. Where do I find a Dondle for this watch pls????

[Kallunaak]

I had trouble getting it to show up for linking with phone til I realized I had bought an inspire HR (and not an inspire as I intended to buy).

[Efigr]

Thanks! This helped me just now!

[jtaraa]

thanks a lot .. I tried for a long time and when I was about to give up I read your message and realised I bought inspire HR  and not inspire .. once I changed that , it synced in 2 seconds. 

MAKE SURE YOU CHOOSE FITBIT INSPIRE HR OR FITBIT INSPIRE .