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Inspire sleep and exercise not tracking

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‎07-09-2019 09:24

‎07-09-2019 09:24

My sleep and exercise tracking on my Fitbit Inspire has stopped working a week ago. I have reset my Fitbit several times and it is still not working. I am very frusterated. Can someone please help?

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‎07-10-2019 07:08 - last edited on ‎06-29-2025 07:43 by Fitbit Moderator

‎07-10-2019 07:08 - last edited on ‎06-29-2025 07:43 by Fitbit Moderator

@ChrisPitt, welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your Inspire not recording your activities or sleep and thank you for troubleshooting this issue. Your device will start recording sleep after it detects an hour of inactivity. If you have a light sleep or move too much then this may difficult your sleep detection. Additionally you can try wearing your device on your non dominant hand to decrease the amount of movement it is subjected to. Finally you can restart your device. You can also manually log your sleep time. You can read more about sleep detection here.

Regarding the activities, the Inspire detects activities based on the motion on your arm. The automatic detection is a feature called SmartTrack. For example when using the elliptical machine make sure you have the moving bars so your device detects the motion and record the activity itself, once an Elliptical activity is saved on your account it should show on the Recent Exercise area. If your heart rate is high but there isn't much motion (yoga, weight lifting, etc.) then these activities will be difficult to be detected by your device. Still you can manually log your activity so you have a record on your account or use the activity mode on the device itself.

Let me know how it goes.

Alvaro | Community Moderator

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