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New Fitbit Versa not working

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‎07-09-2019 14:27

‎07-09-2019 14:27

I purchased a Fitbit Versa today.  The watch is 100% charged. I downloaded the app and went through setup and the app is working but I am not getting anything on the watch other than it showing that it is fully charged????

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‎07-10-2019 07:10 - last edited on ‎06-29-2025 07:42 by Fitbit Moderator

‎07-10-2019 07:10 - last edited on ‎06-29-2025 07:42 by Fitbit Moderator

@zoey2018, it's great to see that you've visited the Fitbit Community!

Let me help you with your unresponsive Versa. Please restart it by following these instructions. If the issue persist then remove it from your account (tap your account icon at the top left corner then the Versa's icon and finally the trashcan icon). After this set it up again.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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