Interval workout display not working correctly in app.

[krisclifford]

I'm having an issue with configuring the Ionic Interval Workout through the iOS Fitbit app and wanted to see if the behavior I'm seeing is common. See relevant versions below:

iPhone: 8+

iOS: 11.2.5

Ionic firmware: 27.31.1.16

Fitbit App: unsure version, but no pending updates

Within the iOS Fitbit App, when I go to edit the Exercise Shortcuts --> Interval Workout, I see the following behavior.

1.) When I go to set interval, I'm getting a really small window to roll through the time. It's still possible, but difficult at times because it's so narrow, and it's hard to read because it crops the text inside the window.

2.) I can not set the move or rest times when in 'Edit' mode.

3.) I can not ' + Add ' any additional Move or Rest intervals, whether in 'Edit' mode or not

4.) 'Repeat' also has the same narrow window issue as #1 above.

5.) If I go in to edit any part of the configuration after having set it, it resets back to default.

Just curious if anyone has any suggestions. I have not opened a ticket with support yet. Edited to add video:

https://drive.google.com/open?id=11sycG_LT-WhycEt89ohWD2gWWO8lU8TM

Moderator Edit: Clarified Subject.

[WavyDavey]

Hi @krisclifford,

Thanks for your post. From the video, it looks like your issue is happening on the iOS version of the Fitbit app, not on the Ionic itself. Because of this, I've moved your thread to the iOS sub-forum, where it can get the attention it deserves.

I can confirm as an Ionic owner, I don't get those behaviors with the Ionic intervals on the Android or Windows app, which is why is seemed appropriate to move. Let me know if you prefer the topic to be in the Ionic forum.

[krisclifford]

Thanks @WavyDavey, I didn't make it clear in the post that it was behavior in the iOS app itself. I'll clarify that.

[MarcoGFitbit]

Hello @krisclifford, I hope you're doing well, it's nice to see you around. It's great to see you too @WavyDavey, thanks for your help with this issue. 

@krisclifford, thanks for bringing this to my attention. Our engineers are aware of the problem and are working to resolve it as quickly as possible. 

I'm sorry for any inconvenience this situation has caused. I appreciate your patience and look forward to getting you back on track. In the meantime, if there's anything else I can do for you, please feel free to reply. 

[krisclifford]

Okay, thanks. So not unique, and no need for me to submit a support ticket. I assume it'll be addressed in an upcoming iOS app deployment?

Thanks much for the quick response!

[MarcoGFitbit]

Hello @krisclifford, I hope you're having a great day, thanks for taking the time to reply. 

I appreciate your patience and understanding with this matter, please note that even if I don't have specific timeframe for this situation to be resolved, our team is working towards finding a prompt and proper resolution. 

Thanks again for your patience; in the meantime, if there's anything else I can help you with, please don't hesitate to reply, I'll be happy to help.