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Ionic connection to iPhone 7

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‎10-14-2017 02:35

‎10-14-2017 02:35

I’m using iPhone 7 iOS 11 and I have tried connecting New Ionic Fitbit through Bluetooth. It connects for a few seconds and disconnects continually - I have turned off phone, turned off Bluetooth, disconnected device, downloaded app again.  Nothing seems to solve the problem.  The ionic is tracking steps etc on the watch but cannot transfer information to phone!!!  Any suggestions please

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6 REPLIES 6

‎10-14-2017 06:47

‎10-14-2017 06:47

Hi @JohnK49. I'm so sorry to hear of your problems with IOS 11 and the Ionic but happy you found us here in the forums. Unfortunately, Fitbit is not the only app having troubles trying to keep up with all these IOS updates. The best I can suggest is this:

  • Make sure your IOS and the Fitbit app are both updated to the latest versions. 
  • Remove the Ionic from your app, then delete your Fitbit app. In the iPhone settings, go to Bluetooth and "forget" the Ionic. 
  • Power the phone off. Restart the Ionic. Instructions are here
  • Then, re-install the Fitbit app and add the Ionic. 

Please let us know if this does the trick. 

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‎10-14-2017 07:16

In response to SunsetRunner

‎10-14-2017 07:16

From JohnK49
Did as you suggested - not sure if app is totally updated but has been updated whenever it was offered in updates - problem still persists- connects to Bluetooth for a few seconds - twice today for long enough to update the data - e.g. steps on ionic says 5330 while in app on phone is 3963 - it may update sometime again today but not satisfactory
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‎10-14-2017 07:24

In response to JohnK49

‎10-14-2017 07:24

Sorry to hear this, @JohnK49. It may be best to contact Support. Hopefully they can help.

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‎11-23-2017 04:54

‎11-23-2017 04:54

I have just the same problem. Did you get any help for support? I'm trying, but they are not very helpful...

Fitbit Ionic - iPhone 7
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‎05-25-2018 09:15

In response to Werable

‎05-25-2018 09:15

 

I’m having ecxataly the same problem. My IPhone 7 is update with the last version of the IOS, I deleted FITBIT app from my IPhone and install again… I did everything I could do, but my fitbit ionic do not be connected in the Bluetooth time enough to update tracker or to use any other fuction from de the.

Anything I try to do ir shows the message: UNABLE TO CONNECT TO IONIC – ERROR CONNECTING WITH IONIC.

I live in Brazil and I can’t find a store where I can have a support. Please help me, I need to reconnected the fitbit to track my exercises.

Waiting for an answer as soon as possible.

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‎05-25-2018 09:27

In response to SunsetRunner

‎05-25-2018 09:27

All I can suggest, other than to contact Support is to try the steps I outlined below. Often it is not what you do, but in what order you do them. The steps below should help get everything in sync. 

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