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Ionic is unable to receive Notifications.

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‎09-11-2018 17:11 - last edited on ‎09-12-2018 07:23 by Moderator Alum

‎09-11-2018 17:11 - last edited on ‎09-12-2018 07:23 by Moderator Alum

please help!

 

my watch wont receive text messages or call. i have no phone display on my watch

 

Moderator Edit: Clarified Subject.

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2 REPLIES 2

‎09-11-2018 17:31

‎09-11-2018 17:31

During set up did your Ionic pair?

Double check notifications feature is active.

Here's a quick review of the procedure:

note.jpegIf everything checks out and still nothing when someone calls, do a quick reset by holding the left and bottom right buttons down together until your screen flashes, any luck?

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

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‎09-12-2018 07:27

In response to wmchapman

‎09-12-2018 07:27

Hello @Lisadd1974, have a warm welcome to the Fitbit Community, it's great to have you on board. It's great to see you too @wmchapman, thanks for all your help. Smiley Happy

 

@Lisadd1974, thanks for bringing this to my attention. Tell me, have you restarted your Ionic already by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. Now, if you have already restarted your Ionic, make sure it's not currently in the Do Not Disturb (DND) mode by pressing down the button on the side for 2 seconds, in here check that Notification have been set to ON. If everything seems to working fine, I would like to suggest you to reset Notifications from the Fitbit app following these steps:

 

- Go to the Bluetooth settings on your phone and tap on tracker. Then tap on Forget this Device. 

- Force-close the Fitbit app by double tapping the home button on your phone and swiping up the app. 

- Open the app again and tap on Account > Your Tracker > Notifications. You will receive the following Pop-up:

 

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- Then, once you tap on Set Up, the app will begin setting up your tracker with the Bluetooth on your phone, which will prompt the next pop-up:

 

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- Tap Pair

- Once you get back to the tracker options, tap on Notifications an enable the ones you'd like to receive. 

 

Additionally, please go to your phone Settings > Notifications > Fitbit and Settings > Notifications > Messages and check that the following is enabled:

 

  • Allow Notifications
  • Show on Lock Screen
  • Show in History

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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