Ionic is unable to receive text or call Notifications.

[trishgose]

I am not receiving text or call notifications. Iphone 6.

Moderator Edit: Clarified Subject.

[ACG]

Hello @trishgose

@I have no clue on what model tracker you have 

If you have a Versa, here is the manual on how to set up notifications 

https://staticcs.fitbit.com/content/assets/help/manuals/manual_versa_en_US.pdf

[trishgose]

I have the Ionic.

[ACG]

Hey @trishgose

Here is go for all the latest and greatest information on notifications. 

https://staticcs.fitbit.com/content/assets/help/manuals/manual_ionic_en_US.pdf

 

[MarcoGFitbit]

Hello @trishgose, thanks for joining the Fitbit Community, it's great to have you on board! It's nice to see you around too @ACG, thanks for all your help. 

@trishgose, thanks for bringing this to my attention. Tell me, have you followed @ACG's instructions in how to set up Notifications? If you have and you're still unable to receive them on your Ionic, please make sure your Ionic is not on the Do Not Disturb mode by pressing down the button on the left for 2 seconds, in this menu, swipe until you see Notifications and make sure the setting is ON.  If everything seems to working fine, I would like to suggest you to reset Notifications from the Fitbit app following these steps:

- Go to the Bluetooth settings on your phone and tap on tracker. Then tap on Forget this Device. 

- Force-close the Fitbit app by double tapping the home button on your phone and swiping up the app. 

- Open the app again and tap on Account > Your Tracker > Notifications. You will receive the following Pop-up:

- Then, once you tap on Set Up, the app will begin setting up your tracker with the Bluetooth on your phone, which will prompt the next pop-up:

- Tap Pair

- Once you get back to the tracker options, tap on Notifications an enable the ones you'd like to receive. 

Additionally, please go to your phone Settings > Notifications > Fitbit and Settings > Notifications > Messages and check that the following is enabled:

• Allow Notifications
• Show on Lock Screen
• Show in History

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[trishgose]

Thank you.  I just did the steps you gave me and will let you know if that works.

UPDATE:

@MarcoGFitbit I followed these steps and still no text notifications going to my Fitbit Ionic.  

[MarcoGFitbit]

Hello @trishgose, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and let me know you have already tried the troubleshooting steps I've provided earlier. At this moment I would like to suggest you to try to set up your Ionic as a new device in your account to reset the connection between the watch and your phone. Don't worry, none of the information already stored in your account will be deleted. 

To set up your watch as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and let me know the outcome. 

[aploksne]

This one helped to me!! Just now!!

[trishgose]

I did this today and still nothing.

[aploksne]

trishgose did you try this?!? 

This this was helped me!! 

[trishgose]

Still nothing.

[MarcoGFitbit]

Hello @aploksne and @trishgose, I hope you're doing well, thanks for taking the time to reply. 

@aploksne, I appreciate you have come back and let me know your issue has now been resolved, I'm very glad! 

@trishgose, thanks again for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.