Ionic is unable to sync.

[MikeDmyterko]

After a couple months of not syncing the ionic started syncing like it used to. About a week now. Today back to the old problem. Only now my trick of setting up replacement ionic is not working. It shows steps in app but nothing else. 

But it I go to the settings/about on watch and IP address says “Wi-Fi off”. I’m sure this is the problem why it won’t synch as I believe data is shared over WiFi right?  Steps over Bluetooth?  I try over and again to delink WiFi. It connects then shuts off. What gives?

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @MikeDmyterko, I hope you're doing well, it's nice to see you around the Fitbit Community. 

I appreciate you have taken the time to bring this to my attention and for letting me know you've already tried to set up your Ionic as a new device. Please note that your Ionic will connect with WiFi when you're performing activities such as transferring music, WiFi will not remain connected all the time as it will drain the battery of the Ionic faster than usual. Now, if you're having trouble syncing your watch, I would like to suggest you the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

If you have removed the Ionic from your account and are unable to add it back, I would like to suggest you the following:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
3. Restart your Ionic by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen, then try to set up again.
4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Ionic one more time. 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply.

[MikeDmyterko]

Thanks for the same advice that has never worked.  Sorry to be a bit edgy but I outlined in my post the only thing that works.  Your device does not sync well.  That much is all over these boards.  My question is, what is Fitbit going to do about it?  I about to move to the Apple watch.  This is crazy

[MarcoGFitbit]

Hello @MikeDmyterko, I hope you're doing well, thanks for taking the time to reply. 

Thanks for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.