Ionic not syncing after latest update.

[mlubbs]

Since I downloaded the new app update, only part of my data such as steps and distance upload and I can see my heart rate but the app will not sync fully to update my recorded sleep, exercise, or full heart rate data. Anyone else experiencing the same? 

Moderator Edit: Clarified Subject.

[SoccerCMF]

I’m having the same frustration with my Blaze! It seems to be worse on WiFi. 

UPDATE:

The app isn’t connecting via Bluetooth automatically.. went into settings on my iPhone, but it couldn’t find my Fitbit. I restarted my iPhone and it reconnected, but unfortunately didn’t last. This problem started for me with the latest update. Anyone have any suggestions?

UPDATE 2:

The app on my iPad will sinc to my Fitbit. Must be an issue between the iPhone and app. Checked all-day sinc... it was turned off. Now it’s on and all is working properly. Good luck!

[mlubbs]

thanks for the information. I tried all the same things, even uninstalled and reinstalled the app, shut down and restarted my phone, disconnected my iconic and reconnected, shut down and restarted my iconic, fully charged it and nothing is seeming to work to get it so sync with the app. very frustrated!!!

[SoccerCMF]

Sent from my iPhone

[MarcoGFitbit]

Hello @mlubbs and @SoccerCMF, thanks for joining the Fitbit Community, it's great to have you on board. 

@SoccerCMF, I appreciate you have taken the time to reply and let us know your issue has been resolved, I'm very glad and I'm sure the steps you took to resolve this issue will be very helpful for many members facing the same situation. 

@mlubbs, thanks for bringing this to my attention and letting me know the troubleshooting steps you've tried so far. As you have already restarted your Ionic I would like to suggest you the following steps:

• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, go to the Bluetooth settings on your phone and remove the Ionic if it's showing up in the list of paired devices. Restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Jfitman]

Mine died . Luckily I had a Best buy warranty they just gave me another , but now the warranty is over . So I went for a ride and now this dumb thing isn't syncing it's saying it's scheduled I think the Fitbit is junk!!

[MarcoGFitbit]

Hello @Jfitman, I hope you're doing well, thanks for joining the conversation. 

I appreciate you have taken the time to share your experience, I sincerely apologize for the delay in the response. Would it be possible for you to let us know exactly which troubleshooting have you tried so far? This will be very helpful for us to check this further and determine what we should do next. 

Thanks for your patience and understanding, have a great day. 

[Jfitman]

I have said I have done

Factory reset

I have forgotten Ionic on my Bluetooth settings on Phone

I have rebooted both Phone and Ionic

then started the process again from scratch!

Then just repeat this process if it didn't work.  I am an IT GUY ideal with issues and problems all day long

I am a patient man, but this thing wasn't worth it, which you shouldn't have to be a rocket science man to pair a device!   I wish Fitbit would make this right and refund our money!  I really had HI Hopes for this company!

[MarcoGFitbit]

Hello @Jfitman , I hope you're doing well, thanks for taking the time to reply witht he information requested. 

Thanks for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. 

In case you need anything else, please feel free to reply as well. Happy stepping.