Ionic not syncing correctly after updating app to version 2.53

[Fjohn1]

Ionic has been great. Updated Fitbit app to 2.53 yesterday morning to new release for iPhone. Now the phone just keeps saying “Looking...”

Three times now I have resolved by turning off Ionic and restarting. It then works for a while. 

Before yesterday...all good. After software update...no good.

What is being done about this? Are others having this?

Moderator Edit: Clarified Subject.

[Njr1951]

Mine won’t update either. Started around 12:30 today

[healthycowgirl]

Yup, mine hasn't been able to sync for over since yesterday 7/15 afternoon.

[Njr1951]

I uninstalled one more time and it let me reinstall. It’s working again.

[MarcoGFitbit]

Hello @Fjohn1, I hope you're doing well, it's nice to see you around. It's great to have you on board the Fitbit Community @healthycowgirl and @Njr1951, have a warm welcome!

I appreciate you have brought this to my attention and for letting me know the troubleshooting steps you've already tried. If you have already restarted your Fitbit device and your phone and you're still having trouble syncing, I would like to suggest you the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Njr1951]

My fitbit isn’t counting steps now. Yesterday it wouldn’t syc. What’s going on?

[MarcoGFitbit]

Hello @Njr1951, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have reported this to me. Tell me, which tracker are you currently using? Have you experienced this situation before? Have you restarted your tracker lately? If so, please let me know, so I can check this further. 

Thanks for your patience and understanding, I'll be waiting for your reply.