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Ionic not syncing correctly.

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‎10-20-2018 13:44 - last edited on ‎10-22-2018 07:09 by Moderator Alum

‎10-20-2018 13:44 - last edited on ‎10-22-2018 07:09 by Moderator Alum

My ionic stopped syncing my sleep 4 days ago. It’s now not syncing at all. I’ve tried all the fixes recommended and it still won’t sync. It does say it’s connected. 

 

Moderator Edit: Clarified Subject.

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‎10-22-2018 07:16

‎10-22-2018 07:16

Hello @Natasha11, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for your participation in the Forums and for sharing your experience with us. I'd also appreciate you have let us know the troubleshooting steps you've tried so far. At this moment I would like to gather some information from you so I can check this further, please reply with as much information as you can.

 

  • iPhone model you're currently using. 
  • OS version running on your phone. 
  • App version currently installed on your phone (go to Account > Help to get it)
  • List of the exact troubleshooting steps you've tried so far. 

Thanks for your patience and understanding, I'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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