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Ionic not syncing

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‎01-25-2020 10:01 - last edited on ‎01-26-2020 10:54 by Fitbit Moderator

‎01-25-2020 10:01 - last edited on ‎01-26-2020 10:54 by Fitbit Moderator

When are Fitbit going to sort out these issues. I have an iconic watch and an iPhone using the latest update since the update I have days with no data recorded even though I have completed my step schedule. Most day I have message can’t connect to my phone. This is getting ridiculous for what we pay for the watches we should be getting better service. I have tried all the fixes suggested to no avail I just feel like throwing it in the bin. Most of the time you can’t even contact customer services they just don’t care

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎01-26-2020 11:06

‎01-26-2020 11:06

Hi @Tc13. Welcome to the forums.

 

Thanks for letting me know about your Ionic and for troubleshooting it prior posting. I understand where you're coming from as your watch was designed to motivate you toward your goals. I appreciate you for sharing your feedback about your watch and our Support team as that helps us to continue working and improving your experience with our products. Since you mentioned to have tried all the fixed suggested, could you please confirm if you refer to the troubleshooting described here? If so, I'd recommend to give one last try to the following:

 

  1. Remove your Ionic from the Bluetooth settings.
  2. Turn off other Bluetooth connections that are nearby.
  3. Force quit the Fitbit app and reboot your iPhone.
  4. Open the Fitbit app, tap your profile icon > Set Up a New Device.
  5. Choose your Ionic > select replace and follow the onscreen instructions.

 

If the issue persists, feel free to let me know so I can go ahead and share your details for further investigation.

 

Keep me posted.

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‎01-26-2020 22:42

In response to LizzyFitbit

‎01-26-2020 22:42

I have tried the fix suggested but still not syncing.
I am just so frustrated with the watch and am starting to look for a
alternative system
Regards
T
--
Trevor
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‎01-27-2020 18:15

In response to Tc13

‎01-27-2020 18:15

Hi @Tc13. Thanks for getting back and checking the steps from my post.

 

I know how you're feeling as your Ionic should be syncing correctly with your iPhone, and appreciate you for taking the time to exhaust our troubleshooting steps. Since the issue persists, I've gone ahead and requested a case on your behalf so our Support team can give you a hand. They'll send you an email shortly.

 

If you need anything else, don't hesitate to let me know.

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