Ionic stopped working since Fitbit and Apple update

[cirldoyle]

Last week I updated the software on both my iPhone XR and my Ionic but since that time my Ionic will not pair (bluetooth) with my phone or indeed any other phone. The ionic worked perfectly up until then but now it is next to useless unless I can pair it with the app. I have tried all of the remedies suggested on the community but for some reason my phone or any other phone that I have tried will not see the ionic via bluetooth. Please can anyone help??????? PLEASE

[SunsetRunner]

Hello and welcome to the Fitbit Community @cirldoyle 

Im sorry to see your having syncing issues. Currently this is a known issue being experienced by some individuals but let’s try a few things to see if that doesn’t get you back up and running again:

Please first check here to insure that your IOS Device is compatible with the new Fitbit App:https://help.fitbit.com/articles/en_US/Help_article/2315
If your are indeed compatible with the new Fitbit App there are a few things we can try to get you syncing again. Let’s try restarting your Fitbit Ironic. Here’s how:

1. For Fitbit Versa and Fitbit Ionic, press and hold the back and bottom buttons until you see the Fitbit logo on the screen. For Fitbit Versa Lite Edition and Fitbit Versa 2, hold the back button for 10 seconds.
2. Let go of the buttons.

if restarting does not resolve the issue try turning your Ionic off then on again. Here’s how:

On your watch, open the Settings app>About > Shutdown > confirm the shutdown. To turn your watch back on, press the back button.

If your still experiencing syncing issues I would suggest force shut the App and restart. Here’s how:

Turn off your Bluetooth 

log out of the Fitbit App

completely shut down your device, wait 1-2 mins then restart your device 

once your device fully loads enable your Bluetooth again 

now log back into your Fitbit App as you normally would with your email address and password 

now sync your device 

Lastly please check your iOS settings if this problem persist and try this:

1. Open your phone's settings.
2. Scroll down, tap Fitbit > Toggle Location to "Always".
3. Ensure toggles next to Bluetooth and Background App Refresh are turned ON.

😃 Hopefully these suggestions resolve your syncing issue. Please let me know 

[cirldoyle]

I do appreciate your help.
I have followed all of your instructions in order but unfortunately I still cannot get the ionic to pair. I have even reset the watch back to factory setting under the settings feature and that hasn’t worked so thinking that it may be my Iphone. I followed the same instruction but that still didn’t work. It’s as if the blue tooth feature has stopped working on the watch itself.
Any more ideas???
It’s a shame really because up until last week I was really pleased with the ionic as it’s a great watch.

Sent from Yahoo Mail for iPad

[SunsetRunner]

Hello again @cirldoyle 

Is the Fitbit Ionic showing in the list of devices under your iOS device Bluetooth and won’t pair? Or not showing up at all? 

[SunsetRunner]

@cirldoyle  I did see in your first post that you tried pairing your Ionic with several phones. Do make sure it’s only on one phone so it won’t cause conflicts. I guess as a last resort you can try reinstalling the Fitbit App. You won’t lose data doing this. 

Here’s how:

1. Log out of the Fitbit app and force shut the app by swiping up

2. uninstall the Fitbit App from your device

3. now completely shut down your device and wait about 1 min then restart your device 

4. once your device has reloaded reinstall the Fitbit app by downloading it from the App Store

5. once it’s installed, log into your device as you normally would with username and password 

6. don’t touch anything in the app...just wait until you get a prompt from your Bluetooth.

7. When prompted by your Bluetooth tap yes 

8. now try to sync 

😉 please keep me posted

[cirldoyle]

Hi,

Unfortunately it is not showing up at all which makes me think that the Bluetooth on the phone itself is faulty.

regards,

Peter