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Ionic stuck on Fitbit Logo since time change

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‎04-02-2020 07:26 - last edited on ‎04-17-2020 15:43 by

‎04-02-2020 07:26 - last edited on ‎04-17-2020 15:43 by

The FitBit Logo has been stuck on the screen since the time change last weekend. Watch eventually dies, I plug it back in and the logo is the only thing that comes up on the watch. I’ve tried the factory reset, I’ve deleted the app and tried to reinstall the Ionic. The watch isn’t doing anything and is not searchable under Bluetooth. 

 

 

Moderator edit: subject for clarity

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‎04-17-2020 15:42

‎04-17-2020 15:42

Welcome to the Fitbit Community, @HWapa. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with  your Fitbit Ionic. Thanks for trying to resolve this and I am here to help. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts.

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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