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Ionic syncing halfway then quits

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‎01-20-2019 08:55

‎01-20-2019 08:55

Had my Ionic paired to the same I-Phone 7 and working great for about a year. Yesterday started to have syncing problems - the syncing line at the top of the screen in the fitbit app goes about halfway, then quits. Tried resetting watch twice, resetting phone, turning bluetooth on and off, nothing solved it. At one point lost my clock face with a message to try to load a different one. Couldn't load a different one (install failed), but the original clock face is back now. However the watch is still not syncing all the way (only halfway).

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3 REPLIES 3

‎01-21-2019 09:28

‎01-21-2019 09:28

@mlanger Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that Ionic isn't syncing with your phone and thank you for troubleshooting this issue. Try refreshing the link between them by going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-21-2019 09:48

In response to AlvaroFitbit

‎01-21-2019 09:48

Update: tried everything else first (spent the whole afternoon) to no avail. Then did a factory reset, and as it was updating the software, the watch died (while at 98% battery). It's now a brick. The watch is 1 month out of warranty (bought in Dec 2017). Contacted support and was offered a 40% discount on the new Ionic. I accepted it. This is the last time, I swear :). Previously had two Surge watches die within a few months after being out of warranty. If this happens with a 2nd Ionic, I am going to Suunto or Garmin.

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‎01-22-2019 08:00

In response to mlanger

‎01-22-2019 08:00

Hello @mlanger, I hope you're doing well, thanks for taking the time to reply and kept us updated about this situation. Smiley Happy

 

I appreciate you have come back and let us know you've contacted our Support Team and decided to get a new Ionic. If you need further assistance with the new device, please let us know, we'll be happy to help. 

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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