Ionic syncing problem following ios 13.1.2 update

[Ionic2019]

Just updated to iOS 13.1.2 last night. Now Fitbit app says to connect to Bluetooth to be able to sync. Settings indicate that ionic is connected to Bluetooth. Have tried most suggestions including resetting & turning off ionic, updating Fitbit app, & cutting off device,  Ionic has worked perfectly until the iOS update. I’m aware that Fitbit is working on the notifications issues that have been caused by the iOS update. Will the syncing problems be addressed also?

[SunsetRunner · Accepted solution]

Hello @Ionic2019 

Welcome to the Fitbit Community. I see your having syncing issues. I have noticed this problem occurring quite often after that pesky iOS update. Hopefully I can help you with your syncing issue. I think your best course of action is to do a complete uninstall/reinstall of your Fitbit App. You will not lose data doing this. Here’s how:

1. Log out of the Fitbit app and force shut the app by swiping up
2. Completely uninstall the Fitbit App from your device
3. Now completely shut down your device and wait about 1 min then restart your device 
4. Once your device has reloaded reinstall the Fitbit app by downloading it from the App Store
5. Once it’s installed, log into your device as you normally would with username and password 
6. Don’t touch anything in the app...just wait until you get a prompt from your Bluetooth.
7. When prompted by your Bluetooth tap yes 
8. Now try to sync 

Doing this will give you the cleanest install and should repair your syncing time issues.

😃 Please let me know if this provided you with the best answer to your syncing issue. Keep me posted.

Moderator edit: Format 

[ssimmons86]

Same issue with a Versa. I have talked to Tech Support twice this week. 😞

[SunsetRunner]

Hello @ssimmons86 

Welcome.  You say you have the same issue. Have you tried my suggestion above?

[ssimmons86]

Trying now. I will let you know! 🙂

[ssimmons86]

@SunsetRunner 

Unfortunately, your fix did not work. 😞 Which is sad because I really miss my Fitbit. I am having withdraws as it has been 4 days.

[SunsetRunner]

what is the device you use @ssimmons86 ?  Version 

[ssimmons86]

@SunsetRunner 

I have the Versa (original).

[SunsetRunner]

No @ssimmons86 a device would be, like iPhone XS, iPhone 6, iPad Air....etc

[ssimmons86]

@SunsetRunner 

So sorry. I have an iPhoneXS. iOS 13.1.2.

[ssimmons86]

@SunsetRunner 

I have also attempted on my work iPad Air2

[SunsetRunner]

Let’s try restarting your Versa @ssimmons86 
You will not lose data doing this. Here’s how: 

1. For Fitbit Versa and Fitbit Ionic, press and hold the back and bottom buttons until you see the Fitbit logo on the screen. For Fitbit Versa Lite Edition and Fitbit Versa 2, hold the back button for 10 seconds.
2. Let go of the buttons. Now try to sync

[ssimmons86]

@SunsetRunner I have done that several times. I did it again for giggles just now. I have been through a load of troubleshooting with TechSupport. I have come up with nothing.

[SunsetRunner]

Well I’m so very sorry I couldn’t be more help to you @ssimmons86 

[Ionic2019]

Thanks so much!!  It worked. It looks as if we’re back on the road. 

[SunsetRunner]

Woohoo @Ionic2019!! I’m happy I was able to help. Happy Stepping! 😃

[CookVersa]

Thank you! This helped me get my versa to reconnect after many tries restarting everything!

[SunsetRunner]

Your so very welcome @CookVersa!! 😃 Happy your back up and running!!

[SunsetRunner]

VW4VW

Jogger

2 0 0

Not happy !!! Why does my fitbit take so long to load my activity or sleep or or or. ???? ( ps.  I have a new Apple phone). Why are all my Fitbit buddies disappearing.??  Are they going to others devices ???? I am not happy. Almost a six year member in  December. !!! !!!!!!! I want to hear from you please or perhaps,  you no longer care !  Fit bit makes it almost impossible to touch base.  So many changes.  !!! Is this before OR  after theY have been purchased  and lost 8 million users and they don’t care ?? Should I bail??   PS.  I am tech savvy but do not want a twitter account which is apparently the only way you want to communicate.  Thanks.  Val. 

[SunsetRunner]

Not happy !!! Why does my fitbit take so long to load my activity or sleep or or or. ???? ( ps.  I have a new Apple phone). Why are all my Fitbit buddies disappearing.??  Are they going to others devices ???? I am not happy. Almost a six year member in  December. !!! !!!!!!! I want to hear from you please or perhaps,  you no longer care !  Fit bit makes it almost impossible to touch base.  So many changes.  !!! Is this before OR  after theY have been purchased  and lost 8 million users and they don’t care ?? Should I bail??   PS.  I am tech savvy but do not want a twitter account which is apparently the only way you want to communicate.  Thanks.  Val. 

[SunsetRunner]

• I am having more than syncing issues!!! .     You know make it next to impossible to reach for bit.   Screw Twitter.  Not interested.   Here is my issue.  I am bout to ton hit a new device !!!!!

VW4VW

Jogger

2 0 0

Not happy !!! Why does my fitbit take so long to load my activity or sleep or or or. ???? ( ps.  I have a new Apple phone). Why are all my Fitbit buddies disappearing.??  Are they going to others devices ???? I am not happy. Almost a six year member in  December. !!! !!!!!!! I am/ was your biggest supporter.  !!!!  I want to hear from you please or perhaps, or perhaps  you no longer care !  Now.... Fit bit makes it almost impossible to touch base.  So many changes.  !!! Is this before OR  after theY have been purchased  and lost 8 million users and they don’t care ?? Should I bail??   PS.  I am tech savvy but do not want a twitter account which is apparently the only way you want to communicate.  Thanks.  Val. 

[SunsetRunner]

Not happy !!! Why does my fitbit take so long to load my activity or sleep or or or. ???? ( ps.  I have a new Apple phone). Why are all my Fitbit buddies disappearing.??  Are they going to others devices ???? I am not happy. Almost a six year member in  December. !!! !!!!!!! I am/ was your biggest supporter.  !!!!  I want to hear from you please or perhaps, or perhaps  you no longer care !  Now.... Fit bit makes it almost impossible to touch base.  So many changes.  !!! Is this before OR  after theY have been purchased  and lost 8 million users and they don’t care ?? Should I bail??   PS.  I am tech savvy but do not want a twitter account which is apparently the only way you want to communicate.  Thanks.  Val.