Ionic won't sync, can't find device error

[MnViking]

I try to refresh my Ionic on my iPhone Fitbit app and I get a message, "cannot find device."  Its happened it the past and I was able to turn off my phone, turn it back on and it would refresh.  Not today.

Moderator edit: subject for clarity

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @MnViking. I am sorry for the delayed response.

I am glad to assist you with the message you receive on your iPhone Fitbit app when you try to refresh your Fitbit Ionic. Thank you for providing the additional details, I appreciate your efforts to resolve this. I recommend following our complete troubleshooting instructions in this help article: Why won't my Fitbit device sync?

Let me know how it goes, I'll be around. 

[MnViking]

Problem solved. Thanks

Sent from my iPhone

[LiliyaFitbit]

Hi @MnViking, thank you for your reply.

I am glad to hear the issue was resolved. Thank you for posting the update. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums.